What makes good hotel service?
I was off on a week’s holiday with the family in norther Italy near the Austrian border. This was a birthday present my wife had wished for. So, what better way to spend your birthday than to head off...
View ArticleStacked Dorado and Service Experiences
Experiences in service can be changed with time. Companies need to have a definition of service and its quality metrics in order to have a chance to maintain this. My opinion of service in South Africa...
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